1. Savant Surveys and Strategies designs and constructs the online document in consultation with stakeholders and the client
2. the document is created using HTML and generic scripts to ensure that the document is:
   1. both IBM and Macintosh compatible
   2. suitable for the various operating systems and browsers
3. fonts, colours, and layout of the online document can be tailored to suit:
   1. the corporate image of the organisation
   2. the topic of the project
   3. target population for the survey
4. graphics (eg. company logo or pictures ) can also be incorporated into the online document
5. a script generating unique user name and password combinations can be built into the document to ensure that only authorised respondents are permitted access to the document
6. a protective mechanism can prevent the survey document being left open longer than the specified time limit
7. tracking mechanisms can be incorporated to:
   1. collect identification details of respondents
   2. ensure that respondents will be automatically blocked from re-entering the document
   3. remove any chance of duplicate responses
8. scripting can also be applied so that an individual’s response to a “re-directional” question governs which subsequent questions will be presented

1. a computer scannable PDF version of the online document can be constructed to:
   1. allow dissemination amongst colleagues for the provision of a collective response
   2. to accommodate people who would prefer to respond using the traditional hard-copy paper method
2. Savant’s technology enables an image of each individual online and scanned response to be captured as a PDF for archiving purposes

1. a list of the email addresses of the intended respondents is compiled and loaded into Savant’s administration module ready for distribution of the survey
2. respondents are sent an email containing details such as:
   1. information about the purpose of the survey
   2. the URL link
   3. their individual username necessary to access the survey document
   4. the automatically generated password also necessary to access the survey document
   5. contact details of the person to contact for further information
3. access to the document is obtained by the respondent:
   1. clicking on the given URL
   2. entering the respondent’s unique user name and password combination where indicated
   3. clicking “LOGIN”
4. if requested, the username and password can already be inserted in the designated areas so that, after receiving the email, the respondent only needs to:
   1. click on the given URL
   2. click “LOGIN”
5. if a hard copy is required, a computer scannable version of the same document can be:
   1. downloaded from the website
   2. emailed as an attachment
   3. posted to the responden

Administration system’s monitoring of known populations

1. Savant’s online administration system has been established to allow the monitoring of submitted completed questionnaires
2. this administration facility automatically creates and provides:
   1. an up-to-date list of the number of responses obtained
   2. identification details of the respondents
   3. the date and time for each response received against the identified respondent
   4. an up-to-date list of the non-respondents
3. thus throughout the course of the survey, the system allows contact with non-respondents to ensure the maximum number of responses are obtained by:
   1. follow-up reminder e-mails at specified intervals
   2. notification of the close-off date
   3. phone contact if requested
4. therefore statistics are readily available to the client at any time and can be provided at requested intervals, pertaining to:
   1. the responses received per day
   2. the cumulative total number of responses received since distribution
   3. the percentage of responses against number of intended respondents to receive the survey
   4. the names of respondents and non-respondents ( if the survey is non-confidential )
5. contact with respondents, verbally or via e-mail is recorded for submission as required, including:
6. out of office replies
7. non-deliverable e-mails with survey access details
8. requests for scannable hard copy documents
9. miscellaneous requests or notification

Unknown populations

1. the document can be loaded to the website of an organisation
2. access is gained by clicking on the given area within the website
3. the survey document opens automatically ready for completion and submission of data

1. online documents designed and constructed by Savant can be completed under any type of circumstances, such as:
   1. independently by the respondent on their own computer
   2. by a researcher during a telephone interview
   3. by a researcher in the presence of the participant
2. responses can be made in two ways:
   1. to closed questions by clicking on the circle representative of the chosen response
   2. providing written or numerical open responses by typing in the alphanumeric data in the designated area
3. once the document has been completed, the respondent simply clicks on to the “submit” button located at the end of the document which:
   1. generates an individualised message thanking the respondent for their participation
   2. activates the return of the data to the Savant workstation

Architecture: Online data is transmitted and collected using the following architecture

Scannable hard copy version:

1. where a respondent has chosen to use any of three alternate options of the scannable hard copies, these can be hand-completed and returned by mail for scanning
2. Savant’s high speed scanning system allows:
   1. a maximum of 1200 double-sided A4 pages of data per hour to be processed
   2. the data is automatically entered into a merged file also containing the data collected from the online version or a separate file if required

1. upon reaching the Savant workstation, the data is decrypted using the client’s unique Private Key and imported into the respective data file
2. returned data can be imported into a spreadsheet in any designated order, not merely in the order that the items appear on the document
3. data may be collected:
   1. in many different forms ( e.g. csv, tab-delimited) to aid importation of the data into a variety of IBM and Macintosh compatible statistical packages
   2. in a specified file format ( e.g. SPSS, Excel, Access )
4. the flexibility of the management system allows interim data sets to be provided to the client at any stage of the collection process

1. availability
2. authenticity
3. integrity
4. confidentiality

Availability of access:

1. all sites reside on a commercial grade web server (Fedora Core 1 Linux running Apache/MySQL) housed in a data centre equipped with:
   1. closed circuit security
   2. fire suppression systems
   3. backup power supply systems
   4. 24 hour monitoring
   5. a 99.9% uptime guarantee.
2. bandwidth in the data centre has primary bearers to both Telstra and Optus, and bandwidth utilization is low

1. user access to the online form is protected by username and password authentication using PHP/MySQL.
2. scripting within the username/password authentication process also ensures that only one submission can be made for each username/password combination
3. for documents not protected by the username/password authentication process:
   1. as each document’s data is submitted by the respondent, it is assigned an individual ID number
   2. this ensures that duplicate responses can be easily recognised and deleted.
4. Integrity of data

Integrity of data:

1. all data transfer is by one of two methods:
   1. Secure Sockets Layer (SSL) protected internet connection
   2. email encrypted and signed using a GNU Privacy guard, appropriate ID certificates and 2048bit public/private keys
2. data collected is immediately encrypted and signed using a digital ID
3. this enables the authenticity and integrity of the data to be verified on receipt by Savant Surveys and Strategies prior to analysis.

1. all data transfer is encrypted and at no time is any data collected from the online documents stored on the server in an unencrypted format
2. database and administrative access to documents and sites are limited to Savant Surveys and Strategies’ key personnel only
3. only Savant Surveys and Strategies’ key personnel possess the required keys to decrypt and analyse data collected from the online document.